Last updated · October 15, 2026
How to ask
Email orders@aiemusic.com with the email address you submitted under and the title of the track. That's all we need to find it.
How refunds are returned
Approved refunds go back through Stripe to the card you paid with.
If your paid track didn't air
When a paid track doesn't air, account credit equal to what was actually paid is issued automatically, including any paid Written Feedback add-on — you don't have to ask. Credit counts are rounded up to cover that amount at the current credit value. If you'd rather have cash back than a credit, email us within 7 days of the show and we'll refund the payment instead.
What isn't refundable
A refund isn't available simply because you disliked the review or the score. Paying buys airtime and position in the order, not a verdict.
Membership
Cancel any time. Access continues through the period you already paid for, and we don't do partial-month refunds. Unused included Thrones, Super Skips, and written reviews don't roll over and aren't refundable.
Written Feedback
If your written breakdown isn't delivered within 7 days of the show, that add-on is fully refundable. Just email us.
Chargebacks
Please ask us first. We'd rather just fix it than fight a chargeback — a single email to orders@aiemusic.com is faster for both of us.